Återbetalningspolicy
**Return and Refund Policy for Artesana ekonomisk förening**
At Artesana, we are committed to providing our customers with high-quality products and a delightful shopping experience. As part of our commitment to transparency and customer satisfaction, please review our Return and Refund Policy carefully.
**No Returns Policy:**
We regret to inform you that we do not accept returns on any products purchased from our online store. This policy is in place due to the nature of our products and for the safety and well-being of all our customers. Our soap products are personal care items, and we prioritize the health and hygiene of our customers.
**Refunds:**
Since we do not accept returns, refunds will only be issued in the following circumstances:
1. **Defective or Damaged Products:** If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will require photos or other evidence of the damage to process your refund. Once we verify the issue, we will provide a full refund or send a replacement product.
2. **Incorrect Orders:** In the rare event that we ship an incorrect product or quantity, please contact us within 7 days of receiving your order. We will arrange for the correct items to be sent to you or issue a refund for the items received in error.
**How to Request a Refund:**
To request a refund for a defective or damaged product, or in the case of an incorrect order, please contact us at contact@artesanavbg.se within the specified time frame. Please provide your order number, a clear description of the issue, and any supporting photos or documentation.
**Refund Processing Time:**
Refunds will be processed within 3 business days after we confirm the eligibility of your refund request. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
**Contact Us:**
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us at contact@artesanavbg.se.
Artesana ekonomisk förening reserves the right to amend this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing us. We appreciate your trust and support.
Last updated: October 5th 2023
At Artesana, we are committed to providing our customers with high-quality products and a delightful shopping experience. As part of our commitment to transparency and customer satisfaction, please review our Return and Refund Policy carefully.
**No Returns Policy:**
We regret to inform you that we do not accept returns on any products purchased from our online store. This policy is in place due to the nature of our products and for the safety and well-being of all our customers. Our soap products are personal care items, and we prioritize the health and hygiene of our customers.
**Refunds:**
Since we do not accept returns, refunds will only be issued in the following circumstances:
1. **Defective or Damaged Products:** If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will require photos or other evidence of the damage to process your refund. Once we verify the issue, we will provide a full refund or send a replacement product.
2. **Incorrect Orders:** In the rare event that we ship an incorrect product or quantity, please contact us within 7 days of receiving your order. We will arrange for the correct items to be sent to you or issue a refund for the items received in error.
**How to Request a Refund:**
To request a refund for a defective or damaged product, or in the case of an incorrect order, please contact us at contact@artesanavbg.se within the specified time frame. Please provide your order number, a clear description of the issue, and any supporting photos or documentation.
**Refund Processing Time:**
Refunds will be processed within 3 business days after we confirm the eligibility of your refund request. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
**Contact Us:**
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us at contact@artesanavbg.se.
Artesana ekonomisk förening reserves the right to amend this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing us. We appreciate your trust and support.
Last updated: October 5th 2023